May 21, 2017

Jeppesen Operator Provides Optimized Self-Service Business Aviation Flight Department Platform

New Operator mobile app adds key functionality within a ‘do-it-yourself’ operations solution

EBACE, Geneva, Switzerland | 21 May 2017 | By Jeppesen

Jeppesen, a Boeing Company, recently introduced key enhancements to Jeppesen Operator, a new online business aviation platform that integrates key business aviation functionality in a ‘one-stop shop’ self-service environment. Available for pilots and operations staff through the cloud, a new iOS-based companion mobile app for Operator – “Personal Assistant” is also now available that allows flight crews to access essential Operator data and capabilities on the go.

Specifically, Operator integrates overall flight planning, runway performance, weight & balance, crew & fleet scheduling & management, self-service trip planning, reporting (financial, maintenance and custom), customer account management, real-time pricing and cost accounting capabilities.

Jeppesen and leading optimization and operations management software provider, BoldIQ, have teamed together to bolster Operator capabilities with scheduling and management functionalities, driven by advanced optimization algorithms. Operator combines Jeppesen’s 40-years of experience with flight planning and international trip planning with BoldIQ’s 10-plus years of aviation on-demand flight operations and optimization experience, into a single, united user platform. Future Jeppesen Operator enhancements will utilize BoldIQ scheduling optimization capabilities to deliver enhanced flight operations functionality.

A new strategic alliance with aviation software and data services company FlightAware continues to evolve Operator’s capabilities with third-party data solutions, as Operator will integrate ADS-B and Aircraft Situational Display capabilities from FlightAware to increase situational awareness in-flight.

“Developed through years of research and built with proven software, we understand customer-driven requirements and have teamed with top providers such as BoldIQ and FlightAware to offer Jeppesen Operator as the next generation business aviation tool to unify operations,” said Ken Sain, chief operating officer, Jeppesen. “All-encompassing operations optimization provided through the tool enables operators to utilize their resources to a degree never before possible. Additionally, Jeppesen’s renowned global customer service team is available 24/7 to resolve any issues that customers may encounter.”

Overcoming the inefficiencies from using multiple systems for a business aviation operation, Jeppesen Operator enables users to harness the power of data integration to enhance efficiencies and reduce errors. In addition, this new solution improves data sharing, enhances situational awareness, simplifies access and usability, and increases resource utilization, all backed by proven technology.

The new Personal Assistant app will enable flight crews to review schedules, flight plans, passenger information and trip details, within a few screen taps. The app will be available for both Jeppesen Operator and Jeppesen FliteSupport Services customers. The Personal Assistant app will also uniquely combine with related mobile apps that are already in use by operators for navigation and electronic flight bag (EFB) capabilities, which works to further integrate planning and operations systems in an end-to-end digital management solution.

Operator puts the power of the Jeppesen Aviation Database, the most comprehensive in the aviation industry, in the hands of the users for more operational control, transparency and enhanced situational awareness. Ensuring regulatory and business policy and procedure compliance, using multiple rules engines, including those unique to a customer’s operation, Operator provides a custom trip check list. The check list is automatically generated and provides insight into the complexity and requirements for each trip and determines if additional resources are needed.

To provide users with complete support and total flexibility, Operator also provides customers with “Concierge” services – the option to connect with Jeppesen’s International Trip Planning (ITP) global experts for assistance with traditional ITP tasks such as managing flight plans, permits, and handling arrangements, or to establish a line of credit. For further detail on Jeppesen Operator, please visit

About Jeppesen: For more than 80 years, Jeppesen has made it possible for pilots and their passengers to safely and efficiently reach their destinations. Today, this pioneering spirit continues as Jeppesen delivers transformative information and optimization solutions to improve the efficiency of air operations around the globe. Jeppesen is a Boeing subsidiary and part of the Digital Aviation business unit within Boeing Commercial Aviation Services. Boeing offers the industry’s largest portfolio of support and services solutions, providing customers a competitive advantage by solving real operational problems, enabling better decisions, maximizing efficiency and improving environmental performance – intelligent information solutions across the entire aviation ecosystem.

Media Contact:
Brian Rantala