Download issue? New resolution with “JDM Download Reset”

Did this happen to you? You want to fly and a download issue arises! Check our new instant solution.

Main reasons for download issues which happen to all of us:

• Issues during charts download, such as loss of connection causing a download to be used up which may leave the customer with no downloads available to retry.
• Need to install charts on new avionics device but used all downloads on old device.
• Avionics device fails to update appropriately so charts must be re-downloaded.

We are happy to introduce you now our self-help solution in our Jeppesen Distribution Manager:

“JDM Download Reset” request form

• The form will show your active services, tails, serial numbers, etc.
• Just select your service and a reason
• Submit your online request
• Find your download instantly in your JDM app upon refresh

No further need to wait for us picking up the phone or replying to your email – better to save your time and invest it in your passion: flying!

You can find the “JDM Download Reset” request form on Jeppesen’s Customer Support Portal or just save this link to your favorites: https://support.jeppesen.com/jdm/counter_reset

Important: Please register or sign in once to support.jeppesen.com to use this function. This registration is not the same registration you may use for JDM or for your online account.